The likelihood of a recruiter finding itself faced with a complaint from a client, candidate or other third party has increased considerably since the introduction of the EAA Regulations in April 2004. Because the way that recruitment consultancies operate is now governed by stringent regulations rather than simply good practice, the penalties for failing to adhere to procedures and processes are potentially far more serious. Furthermore, as the legislative burden grows so the trade bodies are under increased pressure to demonstrate that their members understand and comply with new requirements.
Having represented some 65 recruitment agencies in relation to the draft legislation since 2001, Lawspeed has a highly detailed understanding of the EAA Regulations and is ideally placed to help clients through the difficulties of complaint handling.
Here are some key pointers should your organisation receive a complaint from the DTI or a trade body;
Do not overreact
Do not respond to a complaint until it has been made in writing
Do not respond until you have checked out all the facts
Do not respond until you have taken advice
Do not contact the party complaining
Always respond within the timescale provided
Keep a full note of all discussions
If you have recently received a complaint Contact us on 01273 236236 for an initial free consultation or click here and we’ll contact you.
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